RETURNS & EXCHANGES

Can I cancel my order?

Customers wishing to cancel orders should email Orders@NorthrnCultur.ca immediately. If the product has already been shipped to the customer, please see the exchange and return policy for more information. Please note that all sale and promotional items are final sale once the order is shipped.

Cancellation requests may be subject to a $10 restocking fee at our discretion. This may include but is not limited to, bot transactions and organic transactions.

Can I return my order?

It is absolutely important to us that you are completely satisfied with your purchase that is why we offer a credit note or exchange only in cases in which:

The item does not fit you
You are not satisfied with the quality
You have simply changed your mind

We want you to be fully satisfied with your purchase. If you are not satisfied with an item you purchased, you may return the item within 30 days of delivery for a full refund of the purchase price in store credit, minus the shipping, handling or other additional charges. The item must be unworn, undamaged and accompanied by the original receipt in order to be eligible for a return. All sale and promotional items are final sale. To conduct a return, please contact us through our Contact Form or email us at HelpDesk@northrncultur.ca with your order number and the name of the item(s) you wish to return. Please note, Northrn Cultur does offer refunds, but only upon inspection of the returned item(s), as well we will gladly provide you with a store credit or an item exchange. Northrn Cultur will not accept or assume responsibility for lost or damaged packages being returned, so it is strongly recommended that any returns be made through a reliable courier, with a tracking number.

Do I have to pay for my return shipping?

Northrn Cultur will cover the return shipping expense for you if it is our mistake that you are returning the item. For example if it is the wrong size, damaged or if it is not the product you ordered. If something doesn’t fit (you choose this size) or you simply don’t like the item, we will gladly issue store credit/exchange if it is unworn and unwashed within a 30-day period from the initial shipping date. The customer will be responsible for the return expenses. Please note that all sale and promotional items are final sale once the order is shipped. Northrn Cultur will not accept or assume responsibility for lost or damaged packages being returned, so it is strongly recommended that any returns be made through a reliable courier, with a tracking number.

How long does it take for my return or exchange to be processed?

The moment it arrives at our return department, the store credit will be processed. For any item exchanges, the customer is responsible for all shipping expenses. Before the exchange is processed, the customer can expect an invoice for the shipping fee sent by us. Once the payment is received, a new tracking number will be provided, and the exchange will be processed.

What's the return address?

If you wish to return an item, please contact us first.