FREQUENTLY ASKED QUESTIONS

Can I place an item on hold?

Holds for an item are permitted on a case-by-case basis. However, there are restrictions that do apply. It is important that the customer must contact the Online Customer Service prior to anything being put on hold. You can reach us through our contact form here, or send us an email at Support@Northrncultur.ca.
How can I track my order once it has shipped?

Once your order is shipped out from Northrn Cultur, we will send you a shipment confirmation email with your tracking information. It may take up to 24 hours for the tracking number to become visible on Canada Post’s website.
How long will it take for my order to be shipped?

Orders are typically processed within 2-5 day period once the order has been made. We only ship out orders on weekdays; if you place an order after store hours or during the weekend, it will be shipped out the first following business day.
Why was my order cancelled?

Orders can be cancelled for several reasons. If an order is cancelled for any reason, Northrn Cultur will contact you promptly through email.
Do you ship worldwide?

Currently we ship Canada wide only but are networking hard so we can get to you! Check back soon for more info.
How will my order be shipped?

All orders are shipped via Canada Post, UPS or Canada Post. For any specific carrier or urgency requests, please email us at Support@Northrncultur.ca.
I received a damaged item, what do I do?

Please send an email to Helpdesk@NorthrnCultur.ca letting us know what the issue is with the damaged goods along with the order number and a photo of the described damage. Once an email has been submitted, customer service will contact you with further instructions. Northrn Cultur will not accept or assume responsibility for lost or damaged packages once handed over to the postal service.
What do I do if I receive the wrong product or size?

If you received the wrong item or size, please send us an email at HelpDesk@Northrncultur.ca It is important that you contact us before returning the item, so that we can assist you with a return slip and shipping fees. If you do not contact us, you are responsible for all return shipping charges. Please have your order number available and ready. If you do not know your order number, please log in to your account to find the number in your order history or refer to your order confirmation email.